Our Team

Customer Care
532 Baltimore Blvd Ste 409
Westminster, MD 21157
Customer Care Tel: 800.422.5915
Customer Orders Tel: 888.294.9660
Fax: 888.294.6376
Administrative Office
2901 International Lane, Suite 200
Madison, WI 53704
Tel: 608.255.0440
Fax: 608.255.0451


Below are just a few of our many staff members (and hundreds of volunteers!) who work behind the scenes to fulfill Serrv's mission!

Loreen Epp
Loreen Epp, CEO/President

Product Development
Product Development Team
Members of the Marketing Team visiting artisans in India
Customer Service
Customer Care Team
Shipping/Warehouse Team
Loan Fund
Bob Chase, Serrv International LLC Loan Fund Manager

Board of Directors
  • Cathy Dowdell
    Cathy Dowdell
    Chair of the Board
    Bozeman, MT
  • Frank Millero
    Frank Millero
    Designer, Educator, Consultant
    Brooklyn, NY
  • Jacqui MacDonald
    Jacqui MacDonald
    Senior Consultant, Verite
    Victoria, BC
  • Lora LaDew
    Lora LaDew
    Retail Consultant
    Evanston, IL
  • Matt Greget
    Matt Greget
    Owner, daiseye
    Princeton, WI
  • Milan Bhattarai
    Milan Bhattarai
    Business and Community Development Facilitator, Get Paper Industry
    Kathmandu, Nepal
  • Tom Greenwood
    Tom Greenwood
    Attorney, REI
    Seattle, WA
  • Darian Griffin
    Darian Griffin
    Finance Director, SC Johnson
    Mequon, WI
  • Laura Ann Sweitzer
    Laura Ann Sweitzer
    Supply Chain Program Manager, TCHO
    Oakland, CA
  • Donna Jared
    Donna Jared, CFRE
    Executive Director, Fort Collins Museum of Discovery
    Fort Collins, CO