Shipping

HOLIDAY DELIVERY

Our Christmas delivery deadline is based on information from FedEx and USPS. Orders ship from our warehouse in Maryland, and neither SERRV nor shippers are responsible for delays caused by weather, incorrect addresses, credit card declines, etc. Due to the increase in orders for the holiday season, we're experiencing a slight delay in shipping. We're working as quickly as we can to pack your handcrafts, and shipping orders in the sequence in which they're received. Once we've shipped your order, it's in the hands of our shipping partners--either FedEx or USPS. After your package has been shipped and we've emailed your tracking number, we recommend you sign up for tracking and status updates.

For delivery before Christmas:

• Order by Noon on Thursday, 12/14 with ground shipping.
• Order by Midnight on Tuesday, 12/19 with upgraded 2nd Day shipping.

PACKAGE DELIVERY TRACKING

After your package has been shipped, we recommend that you sign up for tracking and status updates. If your package has been shipped via FedEx, select Get Status Updates after tracking the package, and indicate which updates you would like and whether you'd like to receive them via text or email. If your package has been shipped via USPS, select Text & Email Updates once you track the package, and choose which updates you'd like to receive and whether you'd like them via text or email.

Once we've shipped your order, it's in the hands of our shipping partners. We're only able to track orders if FedEx and USPS are keeping up with package scanning. If they haven't scanned your package yet, they may not show a record of having received it even though the package has left our warehouse. Please allow 4-5 days for us to ship your order after it's been placed.

MISSING PACKAGES

If you do not receive your order within 30 days from the date of your order, please contact Customer Care at orders@serrv.org or 800.423.0071.

We cannot offer credit for orders not received if tracking information shows delivery has been made. Please consider the security of your delivery location when placing your order - neither SERRV nor our third party shipping companies can be responsible for stolen packages. Please also provide an email address at the time of order to receive an email tracking notification.

EXPEDITED DELIVERY

Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, orders must be placed before noon Eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items such as large storage baskets and planters.

ORDERS TO CANADA & NON-CONTIGUOUS LOCATIONS

Canadian orders ship via USPS or customer's account, and any customs fees, duties, and taxes are the customer's responsibility. For Canadian personal orders, an additional $25 shipping charge applies. We currently ship to the U.S., U.S. Territories, and Canada only.

Orders must be placed by noon eastern to qualify for second day delivery.