Customer Care

Do you have a question about your order, our catalog or an item you see on our site? Our friendly Customer Care representatives are ready to help you!

Customer Care Email: orders@serrv.org
Customer Care Phone: 800.422.5915
Customer Orders Phone: 888.294.9660
Fax: 888.294.6376
Mail: 532 Baltimore Blvd., Suite 409, Westminster, MD 21157-6120

Customer Care Hours
Monday - Thursday: 9am - 6pm EST
Friday: 9am - 3pm EST

Most of our staff are working remotely and are happy to respond to your phone calls and emails. We encourage you to order online for the most efficient processing and delivery of your order.

Shipping and Delivery
Back Orders & Returns
Sales Tax Information
Personal Order Form
Frequently Asked Questions

Our Guarantee
You can order from SERRV with complete confidence. We guarantee that all handcrafted items are authentic and individually made. As a result, many items will differ slightly in color and/or size. If for any reason you are not completely satisfied with your handcraft purchase, you may return it within 30 days with your receipt for a replacement or full refund. Learn more about Returns.

Payment Methods
We accept MasterCard, Visa, Discover Card, AmEx, PayPal (online only), money orders, and personal checks. We cannot ensure availability of items ordered and put on hold for later ship dates. We apologize for this inconvenience.

If you paid for an order with PayPal and need to submit a return, we are only able process a refund - not an exchange. You would receive a credit for the returned item(s), and need to place a new order if you would like something else.

If you wish to pay by check or money order, you can print out your Shopping Cart and mail it in. Be sure to include any applicable tax or shipping. Make check payable to SERRV.

Unfortunately, we are unable to process orders with non-US or Canada billing addresses.

Opt Out
To stop receiving catalogs, please fill out this form. To opt out of information sharing, request deletion of your information, or to request we share what information we have about you, please email us at orders@serrv.org or call 800.422.5915.

Please Note: Unless otherwise specified, none of our products are intended for children under 12.

For answers to our most common questions, visit our Frequently Asked Questions page.