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scarf order/delivery issue
Jan 2, 2018 | By Jane
The scarves I ordered were beautiful. The silk scarf was very soft and the colors vivid. However, I did not keep it due to a delivery issue. I had paid 2 day so that I would have it in time to give to a friend at school the Friday before our break. Prior to placing the order I called and spoke to an employee, who assured me I would have it by 8:00 PM Thursday night. My order did not arrive until Friday night, at which time I did not need it anymore, as the time had passed for me to give it to my friend. I think as long as you are not in a time crunch for your order, you would be fine. I have ordered from Serrv in the past and not had a problem. This time, though, it did not work out.
Owner Response: Jane, we are so sorry about this delay and that we were unable to provide an accurate delivery timeline. Our customer service and warehouse staff will investigate what happened so we can improve for the future.