Backorders/Returns

Backorders:

Our artisan partners work under conditions that we can hardly imagine. Floods, cyclones, droughts, power outages and lack of raw materials can all cause unexpected delays in the delivery of their handcrafts to us. This means that products you order from Serrv may occasionally be out of stock. We are happy to back order the items at your request under the following conditions:

Personal Orders:
You may back order unavailable items over $10.00 (per item or multiples of the same item). You will not be charged for back orders until they are shipped.

Retail Store and Community Wholesale Orders:
You may back order items which are out-of-stock and on reorder. Each item must be $25.00 wholesale, or a multiple of the same item must total $25.00 wholesale. After November 1st we cannot guarantee back order delivery before Christmas.

Consignment Orders:
We are unable to accept back orders for consignment sales.

Please note: shipping fees for back ordered items are prorated between the initial order and the back order shipment.

Returns:

You may return any handcraft within 30 days of receipt if you are not completely satisfied. Due to the uniqueness of each handmade item, we are not able to offer an exchange unless it is for a specific clothing size. Please contact Customer Care before returning an item and use the Returns Form which came in your order. We recommend you insure your returns.

You may request a replacement or refund for an item* within 30 days of receipt if it is damaged or defective. We will be happy to replace any damaged item at no charge to you, issue a refund check, or credit your account. We will refund return shipping on defective items or items packed in error only if we have requested that they be returned to us. Please use the Returns Form.

If you have any questions, please contact Customer Care at 1.800.422.5915 or orders@serrv.org.

*Food items may not be returned. Please contact Customer Care for more information.