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Customer Service
Do you have a question about your order, our catalog or an item you see on our site? Our friendly customer service representatives are ready to help you!
Phone: 1.800.422.5915
Fax: 1.888.294.6376
Mail: PO Box 365, 500 Main Street, New Windsor, MD 21776-0365
Email: orders@serrv.org
Customer Service Hours
Monday - Friday: 8am - 9pm EST
Saturday: 9am - 7pm EST
Sunday: closed
Payment Methods
Shipping and Delivery
Back Orders & Returns
Catalog Order Form
Our Guarantee
You can order from SERRV with complete confidence. We guarantee that all handcrafted items are authentic and individually made. As a result, many items will differ slightly in color and/or size. If for any reason you are not completely satisfied with your handcraft purchase, you may return it within 30 days with your receipt for a replacement or full refund.
Learn more about Returns.
Opt Out
To stop receiving catalogs, please email us at info@serrv.org or call 1.800.422.5915.
Gift Wrap
Created in Nepal, our paper has a beautiful, natural look and is accented with a handmade paper flower. Available for smaller gifts including jewelry, accessories and foods (maximum box size is 9 in. x 10 in. x 5 in.). Gift wrap service includes a handwritten message and is available for $6 per item.
Please Note: Unless otherwise specified, all of our products are not intended for children under 12.
Frequently Asked Questions
How long does it take to receive my order?
We will ship your order within 3-5 business days after receipt if not sooner, and ground and expedited shipping methods are available. Please allow more time for processing during December.
Why is the item I want out of stock?
Our artisan partners work under conditions that we can hardly imagine. Power outages, lack of raw materials, unreliable transportation, floods, cyclones, and droughts can all cause unexpected delays in the delivery of their handcrafts to us. In addition, the handcrafted nature of our products means a longer turn-around time for reorders. This means that products you order from SERRV may sometimes be out of stock. View our back order policy.
I do not live in the United States. Can I still buy from you?
We ship regular individual orders to the United States, U.S. territories and Canada. We ship orders from retail store customers and wholesale resellers to the United States and U.S. territories. View the shipping table for individual orders within the United States.
How do SERRV Volunteer Sales work?
You or your organization can host a sale of SERRV items in your community. These sales are usually one-time events that are fun to hold on their own or in combination with another event. By submitting a few forms, placing an order, and selling the products, you are doing the invaluable hands-on work to help create employment for disadvantaged artisans and farmers in over 30 countries. There are a few options for you to choose from, including a risk-free consignment option where you choose from a selection of around 300 products and a wholesale option featuring many more products and a larger discount. Learn more about SERRV Sales
Can I have 10 (or 20, or 50, or 100) catalogs for my event?
Printing and mailing catalogs is very expensive. To make the most effective use of our resources, only the first two catalogs are complimentary. You can order additional catalogs in groups of five or 10 for $1 each. Order extra catalogs
Can I list my store on your web site?
If you sell SERRV products and demonstrate an interest in fair trade, we would be happy to include you on our site! Just email marketing@serrv.org or call 888.243.4423 to give us the details. Include the name of your store, a full address, a phone number for customers, and your website.
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