Backorders & Returns


Our artisan partners work under conditions that we can hardly imagine. Floods, cyclones, droughts, power outages and lack of raw materials combined with global shipping challenges can all cause unexpected delays in the delivery of their handcrafts to us. This means that products you order from SERRV may occasionally be out of stock. Our backorder terms are as follows:

Personal Orders:
You may back order unavailable items over $20.00 (per item or multiples of the same item) excluding food. In-stock items on your order will ship soon and backordered items will ship when they arrive. If you have multiple items on backorder, they will ship together when all items are available, for a total of 2 shipments. After November 1st we cannot guarantee back order delivery before Christmas. If you paid by Credit Card, you will not be charged for back orders until they are shipped. If you paid by Paypal or Check/Money Order, you will be charged in full when your first items ship and we will send a refund if necessary for the balance. Please note: shipping fees for backordered items are prorated between the initial order and the back order shipment.

Wholesale Orders:
We're sorry, but we're not currently accepting wholesale back orders due to shipping costs and complexity. Backordered items will be canceled.

Trunk Show Orders:
We're unable to accept back orders for Trunk Shows.

You may return any handcraft within 30 days of receipt if you are not completely satisfied. All clothing items must be in original, unworn condition and in original packaging. Food items cannot be returned. Due to the uniqueness of each handmade item, we're not able to offer exchanges with specific product requests. Please contact Customer Care before returning an item and use the Returns Form which came in your order. We recommend you insure your returns.

You may request a replacement or refund for an item* within 30 days of receipt if it is damaged or defective. We will be happy to replace any damaged item at no charge to you, issue a refund check, or credit your account. We will refund return shipping on defective items or items packed in error only if we have requested that they be returned to us. Please use the Returns Form.

If you paid for an order with PayPal and need to submit a return, we are only able process a refund - not an exchange. You would receive a credit for the returned item(s), and need to place a new order if you would like something else.

If you have any questions, please contact Customer Care at or call 800.422.5915.

*Food items may not be returned. Please contact Customer Care for more information.