Do you have a question about your order, our catalog or an item you see on our site? Our friendly Customer Care representatives are ready to help you!
Customer Care Email: orders@serrv.org
Customer Care Phone: 800.422.5915
Customer Orders Phone: 888.294.9660
Fax: 888.294.6376
Mail: 532 Baltimore Blvd., Suite 409, Westminster, MD 21157-6120
Customer Care Hours
Monday–Thursday: 9am–6pm EST
Friday: 9am–3pm EST
Most of our staff are working remotely and are happy to respond to your phone calls and emails. We encourage you to order online for the most efficient processing and delivery of your order.
Shipping, Backorders & Returns
Sales Tax Information
Personal Order Form
Frequently Asked Questions
Our Guarantee
You can order from SERRV with complete confidence. We guarantee that all handcrafted items are authentic and individually made. As a result, many items will differ slightly in color and/or size. If for any reason you are not completely satisfied with your handcraft purchase, you may return it within 30 days with your receipt for a replacement or full refund. Learn more about Returns.
Payment Methods
We accept MasterCard, Visa, Discover Card, American Express, PayPal (online only), Google Pay, Venmo, money orders, and personal checks. If you have a SERRV Gift Card, please call our Customer Care team to redeem.
If you paid for an order with PayPal and need to submit a return, we are only able process a refund - not an exchange. You would receive a credit for the returned item(s), and need to place a new order if you would like something else.
If you wish to pay by check or money order, you can print out your Shopping Cart and mail it in. Be sure to include any applicable tax or shipping. Make check payable to SERRV.
Unfortunately, we are unable to process orders with non-US or Canada billing addresses.
Terms of Sale
Orders, including backorders or preorders, that are placed on our website are charged in full at the time the order is submitted. We cannot ensure availability of items ordered and put on hold for later ship dates. We apologize for this inconvenience.
We make every effort to keep our prices reasonable so we can support fair trade artisans, but we also face cost increases we must cover. Prices are subject to change and may be increased at any time at our discretion.
Please visit this page to view the disclaimer and exclusions for our current promotion.
Opt Out
To stop receiving catalogs, please fill out this form. To opt out of information sharing, request deletion of your information, or to request we share what information we have about you, please email us at orders@serrv.org or call 800.422.5915.
Please Note: Unless otherwise specified, none of our products are intended for children under 12.
For answers to our most common questions, visit our Frequently Asked Questions page.