We will ship your order (if available) within 3-5 business days after receipt. Please allow more time in late November and December. Each item is carefully inspected, packed, and shipped via FedEx ground shipping or U.S. Postal Service. Serrv cannot be held responsible for delays caused by FedEx, USPS, incorrect address, customs, or weather.
If you do not receive your order within 14 days please contact Customer Care at 1.800.423.0071 or firstname.lastname@example.org. We cannot offer credit for orders not received after 21 days if we have shipped and tracking information shows delivery has been made. Please consider the security of your delivery location and the ship method you select when placing your order. Please provide an email address at the time of order to receive an email tracking notification. Neither Serrv nor our third party shipping companies can be responsible for stolen packages.
Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, order must be placed before noon eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items, such as large storage baskets and planters.
We ship to the U.S., U.S. Territories, and Canada only. Canadian orders ship via USPS and any customs fees are the customer's responsibility. We may need to charge an additional shipping fee on orders shipping to Canada, non-contiguous US States, and US Territories due to costs. Oversized items such as large baskets and planters can not be shipped to Canada.
Orders must be placed by noon eastern to qualify for second day delivery.