We ask for your patience, understanding, and flexibility as we manage COVID-19 safety for our staff and as our delivery providers face increased shipping demand, weather challenges, and capacity delays of their own. Once we've shipped your order, it's in their hands and they're not always able to scan packages as they move through their system due to volume. So although a package has left our warehouse, they may not show a record of it. They do, however, seem to be scanning to confirm final delivery.
If you do not receive your order within 30 days from the date of your order, please contact Customer Care at email@example.com or 800.423.0071. If your order doesn't arrive within 60 days since the order date, we'll give you a full refund upon request. This is a temporary extension of our usual missing package policy due to extenuating circumstances beyond our control.
After your package has been shipped, we recommend that you sign up for tracking and status updates. If your package has been shipped via FedEx, Select Get Status Updates after tracking the package, and indicate which updates you would like and whether you'd like to receive them via text or email. If your package has been shipped via USPS, select Text & Email Updates once you track the package, and choose which updates you'd like to receive and whether you'd like them via text or email.
We cannot offer credit for orders not received if tracking information shows delivery has been made. Please consider the security of your delivery location when placing your order - neither SERRV nor our third party shipping companies can be responsible for stolen packages. Please also provide an email address at the time of order to receive an email tracking notification.
Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, order must be placed before noon eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items, such as large storage baskets and planters.
We ship to the U.S., U.S. Territories, and Canada only. Canadian orders ship via USPS and any customs fees are the customer's responsibility. For Canadian personal orders, an additional $25 shipping charge applies. We may need to charge an additional shipping fee on orders shipping to the non-contiguous US States and US Territories due to costs. Oversized items such as large baskets and planters cannot be shipped to Canada.
Orders must be placed by noon eastern to qualify for second day delivery.