Typically, all in-stock orders ship within 3-5 business days after receipt. However, due to reduced employee shifts for the maximum safety of our staff, you may experience delays in receiving your order. Please allow more time in November and December. Each item is carefully inspected, packed, and shipped via FedEx ground shipping or U.S. Postal Service. SERRV cannot be held responsible for delays caused by FedEx, USPS, incorrect address, customs, or weather.
If you do not receive your order within 21 days please contact Customer Care at email@example.com or 800.423.0071. We cannot offer credit for orders not received after 30 days if we have shipped and tracking information shows delivery has been made. Please consider the security of your delivery location when placing your order - neither SERRV nor our third party shipping companies can be responsible for stolen packages. Please also provide an email address at the time of order to receive an email tracking notification.
After your package has been shipped, we recommend that you sign up for tracking and status updates. If your package has been shipped via FedEx, Select Get Status Updates after tracking the package, and indicate which updates you would like and whether you'd like to receive them via text or email. If your package has been shipped via USPS, select Text & Email Updates once you track the package, and choose which updates you'd like to receive and whether you'd like them via text or email.
Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, order must be placed before noon eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items, such as large storage baskets and planters.
We ship to the U.S., U.S. Territories, and Canada only. Canadian orders ship via USPS and any customs fees are the customer's responsibility. For Canadian personal orders, an additional $25 shipping charge applies. We may need to charge an additional shipping fee on orders shipping to the non-contiguous US States and US Territories due to costs. Oversized items such as large baskets and planters cannot be shipped to Canada.
Orders must be placed by noon eastern to qualify for second day delivery.