Thanks for your patience and understanding as we manage COVID-19 safety for our staff, and as our delivery providers face increased demand, weather challenges, and capacity delays. Please allow 3-5 business days for us to ship your order after it is received.
Once we've shipped your order, unfortunately it's out of our hands. We're only able to track orders if FedEx and USPS are keeping up with demand and package tag scanning. So although a package has left our warehouse, if they haven't scanned your package yet, they may not show a record of having received it
PACKAGE DELIVERY TRACKING
After your package has been shipped, we recommend that you sign up for tracking and status updates. If your package has been shipped via FedEx, select Get Status Updates after tracking the package, and indicate which updates you would like and whether you'd like to receive them via text or email. If your package has been shipped via USPS, select Text & Email Updates once you track the package, and choose which updates you'd like to receive and whether you'd like them via text or email.
If you do not receive your order within 30 days from the date of your order, please contact Customer Care at firstname.lastname@example.org or 800.423.0071. If your order doesn't arrive within 60 days of the order date, we'll give you a full refund upon request. This is a temporary extension of our usual missing package policy due to continued delivery delays during COVID-19 beyond our control.
We cannot offer credit for orders not received if tracking information shows delivery has been made. Please consider the security of your delivery location when placing your order - neither SERRV nor our third party shipping companies can be responsible for stolen packages. Please also provide an email address at the time of order to receive an email tracking notification.
Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, orders must be placed before noon eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items, such as large storage baskets and planters.
ORDERS TO CANADA
Canadian orders ship via USPS and any customs fees are the customer's responsibility. For Canadian personal orders, an additional $25 shipping charge applies. We may need to charge an additional shipping fee on orders shipping to the non-contiguous US States and US Territories due to costs. Oversized items such as large baskets and planters cannot be shipped to Canada. We currently ship to the U.S., U.S. Territories, and Canada only.
Orders must be placed by noon eastern to qualify for second day delivery.