Thanks for your patience and support as we continue to navigate the logistical challenges caused by COVID-19, extreme weather, and other adversities our artisan partners are facing along with the global shipping crisis. As a result of these things, many of our items have been arriving late. If you find out-of-stock products you're interested in purchasing, we encourage you to sign up for a notification when the item becomes available. Just click on Notify me when this item is in stock on the product page and provide your email address to receive an email when it's available for purchase. Posted availability of each product is an estimate and is subject to change.
We appreciate your understanding as we manage COVID-19 safety for our staff. To combat the spread of COVID-19 and minimize exposure, our Customer Care staff are working remotely, and our warehouse staff are on separate shifts. This may impact the amount of time it takes for us to process your order. Please allow 4-5 business days for us to ship your order after it is received.
PACKAGE DELIVERY TRACKING
After your package has been shipped, we recommend that you sign up for tracking and status updates. If your package has been shipped via FedEx, select Get Status Updates after tracking the package, and indicate which updates you would like and whether you'd like to receive them via text or email. If your package has been shipped via USPS, select Text & Email Updates once you track the package, and choose which updates you'd like to receive and whether you'd like them via text or email.
Once we've shipped your order, it's in the hands of our shipping partners. We're only able to track orders if FedEx and USPS are keeping up with package scanning. If they haven't scanned your package yet, they may not show a record of having received it even though the package has left our warehouse.
If you do not receive your order within 30 days from the date of your order, please contact Customer Care at firstname.lastname@example.org or 800.423.0071.
We cannot offer credit for orders not received if tracking information shows delivery has been made. Please consider the security of your delivery location when placing your order - neither SERRV nor our third party shipping companies can be responsible for stolen packages. Please also provide an email address at the time of order to receive an email tracking notification.
Second Day delivery to street addresses within the contiguous U.S. is available for an additional charge. To qualify for second day delivery, orders must be placed before noon Eastern. FedEx upgrades are for delivery Monday through Friday only. Upgraded shipping is not available for oversized items such as large storage baskets and planters.
ORDERS TO CANADA & NON-CONTIGUOUS LOCATIONS
Canadian orders ship via USPS or customer's account, and any customs fees are the customer's responsibility. For Canadian personal orders, an additional $25 shipping charge applies. For Canadian wholesale orders, customer pays actual shipping. We may need to charge an additional shipping fee on orders shipping to Canada, the non-contiguous US States, and US Territories due to costs, and orders shipping to those locations aren't eligible for Free Shipping promotions. Oversized items such as large baskets and planters cannot be shipped to Canada. We currently ship to the U.S., U.S. Territories, and Canada only.
Orders must be placed by noon eastern to qualify for second day delivery.