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Product Reviews
Yes, a work of art!
Mar 4, 2022 | By Belle
Stunning, gracefully shaped, useful; lovely simply sitting 25071 in a room or hanging from a kitchen pot rack.
This was easy to reshape. As the basket is of natural grasses it is easily dampened in the tub (using the shower hose), and then shaped as needed. I wash all of my various baskets at least once a year anyway, to keep them fresh and to help them from drying out too much. I am now hooked on these baskets! I was first drawn to the purses, then the jewelry, then the scarves, and now the baskets!
basket
Feb 8, 2022 | By Cynthia Wessel
I was not sent the basket that I ordered, I was sent one that had different color combinations. I did not return, as the costs for shipping are prohibitive.
a cautionary tale
Jan 29, 2022 | By Alicia
The basket is fine. Well made, beautiful colors, excellent handle. My disappointment is with the size. The basket was much bigger than expected and I think the description was deceptive. It's customary for dimensions to be listed using the widest or tallest point. So I expected a 12" wide basket but received one at least 18" wide. Yes, the very bottom of the basket was 12"-ish but you can see from the shape that that is a useless measure. It was very expensive to return it. I'm a big fan of SERRV and will know to be more cautious of its descriptions in the future.
Owner Response: Hi, we apologize for this oversight and will contact you directly to resolve this. We've updated the dimensions on our website now. When we updated the photo, we forgot to update the measurements!
Sister loved it
Jan 15, 2022 | By Maureen E. Fischer
I bought this one for myself, but then thought it matches my sister's house better. She loved it! We found out we have a ancestors from Ghana. It's fun to think, we might have had a relative make our basket.
Jocee
Nov 21, 2021 | By Jocelyn Jacinto
Misshapen basket and unable to shake it back to it's firm ..Terrible packaging. Total waste of money. Do not buy because not only do they smashed the basket while shopping, the return postage is very expensive .
Owner Response: We're sorry about the disappointment and have tried to contact you multiple times to resolve this. Please contact our Customer Care team directly if possible, thank you. These baskets do come smushed to save on shipping fees or they'd be much more expensive, and we try to give advance notice of this and also include instructions on how to reshape them with water. As long as the fibers aren't broken, it's surprisingly pliable.
Super useful for my Garden
Apr 20, 2021 | By Eileen Johnson Oddo
Using for gathering my garden produce! Perfect!
Round grasslands basket
Jan 15, 2021 | By Kathy
My daughter got this basket for me as a Christmas gift. It's nicely made, but I wanted to return it. It's much larger than expected and is pear shaped. The opening at the top is much smaller than the base. However, postage for the return was quoted at $45 which is too much for a $72 basket. So i will keep it. For others considering these baskets, know in advance that the return postage is prohibitive. I am puzzled why Serrv can send to me for $10, but I can't return for that sum.
Beautiful basket
Dec 16, 2020 | By Helen Olson
Basket is lovely but handle covering is coming apart at the top.
Round grasslands basket
Oct 10, 2020 | By Donna Gartenmann
I loved this basket in the catalog., When I received it, it had been bent in half for shipping and the basket was completely misshapen. When I called customer service, they told me to wet it and reshape. This was a gift so I was excited about it but did it anyway. Didn't work. In order to return, they told me to take a photo and send it to them. When I took it to the post office to return, postage was $63.00. The basket was originally $72. Out of principle I kept it, but it was a total waste of money. No more shopping at this company. Wish they had a 1/2 star rating
Owner Response: We're very sorry this caused disappointment in our products and organization. We try to be transparent about the fact that these baskets come 'smushed' in order to save on shipping expenses. Otherwise, we would have to sell them for higher prices and are afraid that would have a negative effect on sales and therefore on the artisans who need the income. We've had success wetting and reshaping them under a showerhead.
Sturdy, Colorful
Jun 28, 2019 | By James
Basket is very well made, very sturdy. Sizeable as well. I only give 4 stars as the shape was a little different than shown, more pear shaped than cylindrical. Dampening and reshaping did help a bit though. Overall very happy with the purchase!
This basket is beyond my expectations!
Jun 11, 2019 | By Patricia McConnell
The colors and textures of this basket beautifully contrast with one another, as to make a dramatic statement in the room where I placed this basket. It's a thing of beauty that exceeded my expectations upon it's arrival. To shape my basket, I placed heavy large unopened food jars and rounded shaped packaged goods, then stuffed the spaces remaining with pajamas, t- shits, etc, to create tension inside the basket, and formed it back into shape with my hands. I left it this way for 48 hours. It's almost to it's original state. I could repeat the process and it get it nearly perfect. I should have maybe left it stuffed for another day or two. Anyway, when I sign off here, I'll be buying another basket like this for a gift! Truely a handsome piece of wonderful craftsmanship!
A work of art
May 22, 2018 | By Francine
The basket I bought is a work of art. The colors, textures and design are pleasing to the eye, the handle is strong and functional and it looks beautiful next to my weaving loom. I'll be back for more!
Gorgeous
May 15, 2017 | By Lisa
This basket sells out as soon as we put it in the store. Well made and well loved!
Decorative and Functional Basket
Nov 28, 2016 | By Maureen
Exquisite Craftsmanship, beautiful colors,great value!
Very satisfied
Sep 15, 2016 | By Oanh
I'm supper happy with my order. Definitely recommend !
Beautiful!
Jun 29, 2016 | By Leslie Mouriquand
I love this basket. It is bigger than I imagined, which is great! I will use it to gather and forage with as well as shop with. The colors are vivid and I have included it in my display of baskets. It is well made and sturdy.
A basket to end all baskets
Mar 28, 2016 | By Melody Lenkner
This basket is absolutely stunning. And not only stunning, but solid as well. it makes a gorgeous gift. Have given it on several occasions to rave reviews.
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