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Apr 26, 2018 | By Patricia Sinnott
I was intending to purchase both of the Batik Birds but was sadly disappointed in the Batik Brown Heron which I ordered. Although it arrived in good condition, the colors, as represented in the catalog and online were considerably more muted on the bird I received. My brown bird is just that, almost totally brown and tan, with some dark green and gold on the feathers, not at all the bright reds/rusts or blues pictured in the photos. I will not order the Batak Teal Egret, based on this, and am sorry because the workmanship is lovely. This bird is much more representational and I wanted the flamboyant artistic colorful look that the photos indicated. I am so saddened with the coloring.
» Response from Serrv: We are sorry to hear about your disappointment and the dull colors, this is one of our best selling products. We are going to check our inventory and compare with the catalog photography - thank you for letting us know.
Mar 22, 2018 | By Eleanor
Received the heron in good condition and it looks beautiful. I'm anxious to see how many folks put their raffle tickets into the basket to win this beautiful bird. I purposely got it as a raffle prize for our church's ladies guild fashion show that will be held on April 28. Right now it looks great on my mantel. Whoever the artist is that makes the bird is very talented. It's hard to believe that it is carved out of one piece of wood. Tell him/her they do a wonderful job and that their talent is being enjoyed all over the world!
Mar 19, 2018 | By Margo
I like the carving very much. the colors are darker than the catalog. however I still like the carving a lot.
best customer service
Nov 28, 2017 | By Sylvie
I sent my brother who lives across the country a "big bird", a beautiful hand painted wooden heron for his back porch. It reminded me of his wine label. Unfortunately, the item came broken in 2 places. I emailed Serrv who immediately apologized and re-sent a 2nd "big bird". So, with the help of some glue, my brother now has a pair. I am more than satisfied with Serrv's customer service policies and will be happy to buy more from them in the future.
It is lovely
Nov 12, 2017 | By Audrey
The brown heron is lovely. I am giving it as a gift and happy to do so. However, when it arrived the box was broken and the legs of the heron were broken. It was fixable and the recipients will never it was mended. It was not well packaged at all. Just in a cardboard box with some paper stuffed in the bottom. It was free to move around and apparently did. If the packaging were better, I would be very happy. But it makes me wonder about ordering anything else that might be breakable.
» Response from Serrv: We apologize - the packing should have been better than this. Thank you for letting us know. We have checked our inventory to ensure it is more carefully packed for future orders and we will contact you directly to make amends.
Nov 10, 2017 | By Evelyn
A beautiful purchase. Detail and color are lovely. Would certainly recommend this to other customers
Sep 19, 2017 | By Dan
Absolutely beautiful. Unfortunately arrived cracked along tail feather
» Response from Serrv: We're so sorry! Please contact Customer Care so they can help remedy this situation.
Mar 14, 2017 | By Carol
The brown heron was beautiful. It is well crafted and looks great in my entrance.
Heron and egret
Oct 15, 2016 | By Pat
I bought both birds, and am highly pleased with them. True artistry! Nice size.
Oct 8, 2016 | By Patricia Sturm
I love these birds. I was looking for something tall for two specific spots in a built-in in my living room and these were perfect. There is only one problem with them. They are listed as being the same height. They are not. The Brown Batik Heron is taller and it would not fit in the spot designated for it. So, instead of returning it because I loved it so much, I spend a great deal of time sanding down the base of it so that it would fit. So, if you're considering buying the Brown Batik Heron be cautious of the height.
» Response from Serrv: Thank you for letting us know, we are checking some sizes. And thank you for making it work! We are glad you love them.
Aug 16, 2016 | By Elizabeth Schepps
Both recipients of the brown heron were pleased with the beauty and workmanship
Brown Batik Heron
Aug 9, 2016 | By PC
This heron is expertly carved and beautifully painted. Looks exactly like photo. I also ordered the teal egret and am very happy with both of these purchases.